Training Booking Terms

These terms are intended for new business bookings accepted by Green Horizon Strategies Ltd (GH). The quotation or booking confirmation records the course, delegates, dates, venue, fee, what is included, and any agreed changes. Please read both documents before confirming a booking.

1. Booking and priority

A booking becomes confirmed when GH accepts the customer’s written instruction and receives full cleared payment, unless GH expressly agrees credit terms in writing. A proposed date may be held provisionally until the payment deadline in the quotation; GH may release it if payment is not received.

The booking confirmation and these terms form the agreement. An expressly agreed written change takes priority over these standard terms. No customer terms apply merely because they appear on a purchase order; GH must expressly accept them in writing.

2. Fees and payment

Fees are stated exclusive of VAT unless the quotation says otherwise. The quotation identifies whether assessment, registration, certification, venue, travel, accommodation, equipment or materials are included.

The booking total includes a separately identified £25 plus VAT administration charge per booking; it is not an additional charge on top of an accepted total. This charge covers booking and registration administration and is not refundable if the customer cancels after GH confirms the booking.

Full cleared payment is due before confirmation unless GH expressly agrees credit terms in writing. Undisputed late business payments under agreed credit terms may attract statutory interest and recovery costs where the law allows.

3. Candidate information and eligibility

The customer must provide accurate candidate names, registration details, prerequisites, existing qualification evidence and any required assessment information by the deadline stated in the booking confirmation.

The customer should tell GH promptly about any adjustment needed to give a candidate fair access to training or assessment. GH and the assessment centre will review what can reasonably be arranged.

A candidate may be unable to register, train or be assessed if essential information or evidence is missing; the resulting costs are dealt with under section 6.

4. Venue, equipment and safety

The booking confirmation states who provides the venue, work area, timber or other practical materials, tools, fuel, PPE and first aid or emergency arrangements. The customer must ensure anything it provides is suitable, safe and available on time.

Candidates must arrive with the PPE and equipment specified in their joining instructions, in serviceable condition.

GH may stop or postpone practical activity where it reasonably considers conditions, conduct, equipment or arrangements unsafe. The parties will cooperate to agree a safe alternative; any additional charges will reflect reasonable, evidenced costs caused by the shortfall.

5. Delivery and assessment

GH will deliver the training described in the booking confirmation with reasonable care and skill. Where a qualification requires independent assessment, this will be arranged through an approved assessment centre and suitably independent assessor.

Assessment bookings, forms, eligibility decisions, results and certificates are subject to the centre’s and awarding organisation’s requirements. GH does not guarantee a pass, a certificate, or a particular assessment outcome. Any reassessment fee will be quoted before it is booked.

6. Customer cancellations and staged refunds

The customer must notify GH of a cancellation in writing. Notice is measured in calendar days before the first booked training day. The £25 plus VAT administration charge is retained after confirmation.

GH may also retain unavoidable, evidenced third-party costs disclosed before booking, but will not recover the same cost twice. GH will account for costs it saves and any reasonable opportunity to fill the place.

Where the customer booked with fewer than 14 days before delivery, or requested reserved places or dates, a combined course, or substantial amendments, the quotation must state any different cancellation and refund arrangement before payment. An exception is effective only if the customer expressly accepts it in writing; these standard stages otherwise apply.

A request to move a date is treated as a cancellation and new booking unless GH agrees otherwise in writing.

7. Candidate substitutions

A customer may request a substitute candidate in writing before training starts. GH will accept a suitable substitute where the qualification prerequisites, centre registration deadlines and any reasonable adjustment arrangements permit it.

GH will not charge a substitution administration fee, but may pass through a documented additional centre fee or unavoidable third-party cost agreed with the customer in advance.

8. Changes or cancellation by GH

GH may make a reasonable change to the trainer, assessor, venue or timetable if necessary while maintaining the substance of the booked course. GH will notify the customer promptly.

If GH cannot deliver the agreed course or a suitable alternative date, the customer may choose a full refund of the affected booking, including its administration charge, or a mutually agreed transfer.

Neither party is liable for delay caused by an event beyond its reasonable control, but both will take reasonable steps to reduce disruption and agree a practical solution.

9. Records and personal information

GH will use candidate information to administer training, assessment, safety, results and certification, and may share necessary details with the assessment centre, assessor, awarding organisation and booking customer.

Health and adjustment information will be handled with restricted access and shared only where necessary. GH will provide a separate privacy notice explaining its processing, retention and candidate rights.

The customer must provide candidates with the joining information and privacy notice supplied by GH.

10. Liability and disputes

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited.

Subject to that, neither party is liable for indirect or consequential loss. GH’s total liability arising from a booking is limited to the fees paid or payable for that booking, to the extent that limit is reasonable in the circumstances.

The parties will first try to resolve a concern promptly through their nominated contacts. The agreement is governed by the law of England and Wales, and its courts have jurisdiction.